Frequently Asked Questions
Everything you need to know about shopping with Kenneth Cole.
What is your shipping policy?
We offer standard, expedited, and overnight shipping options within the United States. Orders over $100 typically qualify for free standard shipping. International shipping is also available to select countries.
How do I return or exchange an item?
You can return unworn, unwashed items with original tags attached within 30 days of purchase. Use our online returns portal to generate a prepaid shipping label for a seamless exchange or refund process.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's site to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I find my correct size?
Each product page features a detailed size guide with measurements for footwear, apparel, and accessories. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products covered by a warranty?
Kenneth Cole products are crafted with quality in mind. We offer a limited warranty against manufacturing defects on our watches, luggage, and leather goods. Please contact customer service for specific claim details.